Dhai88's Privacy Policy — Your data is safe with us

Dhai88 is one of Bangladesh's most trusted online gaming platforms. We believe your personal data belongs to you, and protecting it is our foremost responsibility. This privacy policy explains how dhai88 handles your information.

Whether you are registering, playing, making a deposit, or contacting our support team, dhai88 is committed to protecting your privacy at every step. This policy is built in line with international data protection standards (GDPR-inspired) and applicable local regulations.

Dhai88 collects only the information needed to deliver quality service, verify your identity, and maintain platform security. We never collect excessive or unnecessary data.

The table below shows the types of data we collect:

Dhai88 uses your information only for specific, legitimate purposes. Our core privacy principle is simple — any data we collect from you is used solely for your benefit.

• To create your account, verify your identity, and complete the KYC process.
• To securely process deposits, withdrawals, and financial transactions.
• To recommend games and promotions tailored to your preferences.
• To provide customer service and technical support.
• To prevent fraud, money laundering, and illegal activities.
• To monitor responsible gaming and provide related support.
• To comply with regulatory requirements.
• To improve platform services and develop new features.

Dhai88 stores your information on secure servers, protected with AES-256 encryption. Our data centers operate in compliance with international security standards (ISO 27001).

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for a minimum of 5 years (legal requirement).
• KYC documents — retained for 5 years after account closure.
• Gaming history — up to 3 years.
• Cookie and session data — 30 days to 1 year.
• Support conversations — up to 2 years.

Once the applicable retention period expires, your data is securely deleted or anonymised so that you can no longer be identified in any way.

Dhai88 never sells your personal information. In certain limited cases, data may be shared with trusted partners — always in the interest of delivering better service to you.

• Payment processors: For deposit and withdrawal processing, only the minimum required information.
• KYC Verifier: With licensed entities for identity verification.
• Game Provider: Information required to keep gaming services running.
• Law Enforcement: In response to a court order or official government request.
• Sharing data with advertising companies — Strictly prohibited.
• Selling data to third parties — Strictly prohibited.

Dhai88 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser that remember your preferences and session details.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: Used to remember your language and preferences.
• Analytics cookies: Statistical data collected for service improvement — anonymised information.
• Marketing cookies: To show relevant promotions — you can opt out.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain site features.

Under dhai88's privacy policy, you have clear rights over your own data. We respect those rights and are ready to assist with any request.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can object to how your data is used.
• Right to Portability: You may request a copy of the data we hold about you.
• Right to withdraw consent: You can withdraw your consent at any time.

At dhai88, we use industry-leading technology to protect your data. Our security team monitors the platform 24/7 to detect and address any potential threats before they escalate.

• All data transmissions are protected with SSL/TLS 256-bit encryption.
• Your data is secured with AES-256 encryption.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing.
• Firewall and DDoS protection systems are active.
• Instant alerts for suspicious login attempts.

Dhai88 is strictly prohibited for anyone under 18. We take a firm stance on protecting minors — age verification is mandatory at registration and is reconfirmed during the KYC process.

• No one under the age of 18 is permitted to register.
• Accounts suspected of underage use will be suspended immediately.
• We do not knowingly collect or store any data from individuals under the age of 18.
• Parents or guardians may raise concerns about a minor's account.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection team. We take every complaint seriously and are committed to responding within the stipulated timeframe.

• Email: [email protected]
• Live chat: Click the chat icon in the bottom corner of the website — available 24/7.
• Response time: 24 hours for general inquiries, 30 business days for complex complaints.